Questions and Answers
- Why should I have online ordering for my restaurant?
- How does it work?
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Do I need a computer in my shop?
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How much will it cost to get online ordering for my restaurant?
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How do I change my online menu?
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Can I accept credit card payments?
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What if I already have a web site?
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Can you help me get my own website?
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Can I have my own restaurant's logo on my online order pages?
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How do you handle multiple shop locations?
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How do I get started?
Read Pizza Marketing Quarterly's article, "Online Riches", in their Jan-Feb 2008 issue.
"Highlighted in this issue is the growing online ordering trend. Cut through the confusion, see what online ordering can do for your bottom line and find the resources to set a plan in motion."
How does it work?
When you sign up, we will create your online menu. Your customers will be able to place orders from this menu using their Internet web browser. Their order is automatically sent to you, complete in every detail. Orders can be sent to your fax machine, email address, or restaurant printer. The order includes the customer's name, their address, how many times they have ordered before, current order items, cost, taxes, options and special instructions. In short, everything a live staff member would normally take down over the phone, and more.
Do I need a computer in my shop?
No. You only need a fax machine.
If you choose, your online ordering system will fax each
order directly to your shop's fax machine.
But you also have the option of printing orders on your
restaurant printer and receiving them in email.
We can even send a text message notifying you that an online order is
being printed on an out of the way printer.
How much will it cost to get online ordering for my restaurant?
See our Pricing Schedule for details on pricing for online ordering and email marketing.
How do I change my online menu?
We will update your menu and specials on request whenever you want.
You can also make changes yourself at any time with the easy to use Control Panel, accessible with any web browser. The control panel also lets you manage your customer email list, create electronic coupons and special offers, pay your account and update your order page's appearance and operation.
Can I accept credit card payments?
Yes. You can use a business account with Paypal or your merchant account to accept credit card payments securely with your online orders. If you choose to use your merchant account we will have to set up a gateway with Authorize.net, which charges setup, monthly gateway and per-transaction fees. Paypal charges 2.9% plus 30 cents per transaction. These prices are subject to change but are current as of this writing.
What if I already have a web site?
Your online order page can be added to your existing web site. Your customers will click on 'Order Online Now' and be taken to your online order pages.
Can you help me get my own website?
Yes, we can create and host a basic website for you with a name such as www.yourpizzeria.com.
If you want something more elaborate, we can recommend professional web developers who will design a custom website for you for a reasonable fee.
Can I have my own restaurant's logo on my online order pages?
Yes. Your online order page may contain one graphic logo.
How do you handle multiple shop locations?
Each location will have its own online ordering pages. The restaurant name and street address is always displayed at the top of the online ordering page.
How do I get started?
Contact us and tell us you want to get started.
We'll gather information, such as your menu, address, phone and fax numbers, hours of operation, how your shop will receive the orders, and other basic details.
Once we have all the details, we'll create your online ordering page. It could be up and running within a week.
